Introduction

Board Game Hub Ltd endeavours to be an ethical company in all matters. As such, we won’t collect excessive personal data, only that information we need to fulfil our service to you, the customer. In this privacy notice you’ll see what data we collect, how we use it, how we would share it in specific circumstances, and your rights regarding this information. This notice applies to visitors of our website, members of our mailing lists and any software we need to use.

Who we are

The company is registered with Companies House as Board Game Hub Ltd, registration number 10727621. For any queries relating to the privacy notice please contact Peter Hazlewood at contact@boardgamehub.co.uk.

What information do we collect?

Customers who purchase items from our shop will be requested to provide a full name, postal address, email address and contact number. Customers who sign up to a mailing list are asked to provide a full name and email address. We do not collect or keep data relating to payment methods.

How do we use personal information?

Information provided in relation to an order from our e-shop will be used in our processing of that order e.g. to provide our couriers with your address or to send out a confirmation email of the orders you may place. We may also contact you in future regarding similar items for sale. We use MailChimp to manage our mailing lists; any customer who signs up to a mailing list agrees that their details will be used by MailChimp to manage our contacts and so that we can personalise our newsletters. Please refer to their privacy policy for more information.

What legal basis do we have for processing your personal data?

Your information is used on the following grounds:

Consent

When the customer has given consent for personal data to be used for the specific purposes outlined above. Subscribers to our mailing list may revoke their consent at any time by unsubscribing. The easiest method is provided at the bottom of each mailing.

Legitimate interests

We reserve the right to contact customers of our shop with information regarding similar items for sale.

When do we share personal data?

All personal data is treated confidentially and will only be disclosed when necessary to provide our services and conduct our business operations as outlined above, or if required to by law.

Where do we store and process personal data?

Specific order details are stored with Snipcart, our e-commerce provider, and may be stored in servers outside of the EEA. Their data policies are compliant with GDPR. Please refer to their Data Processing addendum for further information.

Our mailing lists are managed by MailChimp and any information stored on their servers may be outside of the EEA. Their data policies are compliant with GDPR. Please refer to their Data Processing addendum for further information.

How do we secure personal data?

All accounts outlined above are heavily password secured. Information stored locally is also password-protected to secure against theft or accidental loss. Access to sensitive information will not be granted wantonly or inappropriately.

How long do we keep your personal data for?

Financial records (including goods bought and sold) must be kept, by law, for 6 years from the end of the last company financial year they relate to. The personal data of customers who sign up to the mailing list will be kept indefinitely unless they unsubscribe.

Cookies

At this time we only have cookies to help with the shopping cart facility, used by Snipcart and Stripe.